Welcome to WRc's new e-commerce site the Knowledge Store replacing the Water and Environment Bookshop.

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

This website including all features and content is made available by Water Research Centre Limited trading as WRc Knowledge Store (“we”, “us” and “our”).  These terms explain the rules for using our website www.knowledgestore.co.uk. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

By using our website you accept these Terms 

By using our website, you confirm that you accept these Terms of Service and that you agree to comply with them.  If you do not agree to these Terms, you must not use our website.

 

There are other terms that apply to you

These Terms of Service refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out how we will use your personal information and information about the cookies on our site.
  • Our Cookies Policy.
  • Our Delivery and Returns Terms.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Your agreement with us shall continue for so long as you continue to use the Services.

Section 2 – General Conditions

We reserve the right to refuse the use of the Services to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices..

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information 

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

  • You may print off one copy, and may download extracts, of any page(s) from our site for your personal use only and you may draw the attention of others within your organisation to content posted on our website.
  • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
  • You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
  • Except as specifically provided in these Terms of Service, you are otherwise prohibited from downloading, storing, reproducing, transmitting, displaying, printing, copying, distributing, or using any materials retrieved from our site.

If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our site is provided for general information only. It is not intended to amount to advice (legal or otherwise) on which you should rely. Please contact us to obtain specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, adequate, or up to date.  Your use of the site or materials on the site is entirely at your own risk.

Section 4 – Modifications to the Service and prices

Prices for our products are subject to change without notice.

Where relevant, prices include VAT at the standard rate. WRc Knowledge Store is operated by Water Research Centre Limited which is registered for VAT in the UK. VAT registration number 371 4158 05.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per company or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 6 – Promotional Discount Codes 

We may occasionally offer discount codes to customers.

Discount codes are exclusive of online postage and packaging and can only be used once per person with one discount code to be used per transaction. Discount codes cannot be used with any other voucher, coupon or offer. Discount codes can only be used at time of purchase and not retrospectively. Discounts do not apply to Gift cards. We reserve the right to withdraw codes at any time.

Section 7 – Third-party links

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over or responsibility for the contents of those sites or resources and have no liability for any third party content on this site.

Section 8 – User comments, feedback and other submissions 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 9 – Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 – Errors, Inaccuracies and Omissions 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 11 – Disclaimer of Warranties; Limitation of Liability 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.

The materials are provided for reference purposes only and are not intended, nor should they be used, as a substitute for professional advice or judgement or to provide legal advice with respect to particular circumstances.  Whilst reasonable efforts are made to keep materials up to date, you should obtain independent verification or advice before relying upon any piece of information in circumstances where loss or damage may result.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our website or your use of or reliance on any content displayed on our website.

In particular, but not limited to, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Section 12 -– Governing Law

These Terms of Service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we agree to the exclusive jurisdiction of the courts of England and Wales.

Section 13 – Third Party Rights

Save for the owners of any intellectual property supplied by us, no third parties shall acquire any rights under this agreement and the provisions of the Contracts (Rights of Third Parties) Act 1999 are excluded.


Section 14 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We may update these Terms of Service from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


Section 15 – Contacting Us

www.knowledgestore.co.uk is a site operated by Water Research Centre Ltd.

We are registered in England and Wales under company number 11172223 and have our registered office at Spring Lodge, 172 Chester Road, Helsby, Cheshire, WA6 0AR.

Our VAT number is GB 371 4158 05
To contact us, please email solutions@wrcgroup.com